Booking Appointments
Credit card information is required when booking services to reserve the appointment. This will ensure that your appointment has been reserved just for you. The credit card on file will not be billed until the completion of services. Studio 31 Salons reserves the right to bill the credit card on file as outlined in the cancellation or NO-SHOW policy defined below. We recognize the time of our guests and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our stylists not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time.
Please note that all credit card information retained by Studio 31 Salons is for our use and will not be shared outside the business.
****In the event of a no-call/no-show or late cancellation where the card on file is declined for any reason, payments outlined below must be made in full before future services will be rescheduled.
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Cancellation Policy
In the event that you need to cancel or reschedule an appointment, we kindly ask that you give a 48-hour notice. If an appointment is canceled or rescheduled less than 48-hours in advance, a cancellation fee will be assessed to the credit card on file in the amount of 50% of the service total for hair cut services and a flat $75 for chemical and extension services.
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No-Show Policy
If you are a no-call/ no-show for your scheduled appointment, you will be charged a fee of 100% of the scheduled service(s) you missed to the credit card information on file. This fee will be charged at the time of the missed appointment.
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In the event that we are unable to charge the card on file, your online booking access will be blocked and you will be unable to schedule any future appointments before reconciling the cancellation or no-show fee.
We realize life happens but please know that when short or no notice is given, those time slots are unable to be filled.
We ask that you please value and respect our time, as we greatly do yours!
Running Late?
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If you are running late, please place a courtesy call to us at (937) 642-3310. This allows our front desk to relay the message to your stylist that you are running late. If you are 15 or more minutes late, we will kindly ask you to reschedule your appointment and be charged 50% of your service. However, if possible, at your stylist’s discretion, they may choose to perform an abbreviated service. Each of our appointments are scheduled a unique amount of time to be properly performed. When you run late, it causes our stylists to run late.
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This can lead to our team running behind for our next guest.
Please allow yourself enough time to make it to your scheduled appointment on time
Adjustment Policy
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We want you to love your new look! And we pride ourselves on thorough consultations prior to all services to ensure you always leave satisfied.
But we realize that sometimes we may miss the mark + adjustments need to be made. If you are unhappy with a service you receive here, please let us know right away. We ask that you notify us within 5 days to let us know that you are having trouble with your new style. We are happy to work with you on finding another time to come in to correct or adjust what you are having trouble with. Please be aware that not all circumstances will be eligible for a complimentary adjustment based on notes taken from our consultation.
We are always happy to work with you until you're fully satisfied!
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WE DO NOT OFFER ANY REFUNDS ON SERVICES.
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Product Policy
If there is a product that you have purchased and no longer want, (as long as the product is unopened and in re-sellable condition) we are happy to exchange it for another product or return it for an account credit within 5 salon business days.
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Outside of an account credit, we do NOT offer cash or credit card refunds for products.
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**Due to the personal nature of beauty products, we CANNOT accept a return if the product has been opened or used. NO EXCEPTIONS.
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All Boutique + Sale items are
FINAL SALE.
Children's Policy
We love families and children. However, we use chemicals, hot irons and sharp scissors – and do not want anyone to be injured while visiting Studio 31 Salons, least of all a child. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. Please leave children at home unless they have an appointment with us.
Studio 31 Gift Cards
All Studio 31 Gift Cards Expire 2 years from the date of purchase unless otherwise specified.
Point of Sale Policy
We can only accept one credit card per transaction + are unable to split payments between multiple credit cards during checkout.
We do not accept pre-paid gift cards as payment. The only gift cards we accept are our own in-house Studio 31 Salons gift cards.
There is a 3.5% transaction fee associated with paying with a credit card and we do not accept personal checks as payment.
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Green Circle Salons Partnership
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