Client Satisfaction

We encourage a positive, relaxing and rejuvenating salon experience.  Customer service is at the heart of everything we do.  All of our stylists engage in ongoing education to stay at the leading edge of technique, skill development, and industry knowledge.  Our standards are high at every level.  We accommodate the needs of our guests and development of staff by providing pricing options. 

Studio 31 Salons is dedicated to exceeding our client’s expectations in quality of services and salon experience. If you are not completely satisfied with the service that you receive, please let us know at the time of service and we will take action to correct the issue.

Your appointment is also an education – so please feel free to ask us about styling technique, products and your cut. We’re happy to answer any questions so that you can replicate your style at home!

We gladly accept Cash, Visa, Mastercard, Discover, American Express.  Personal checks will not be accepted.

In a salon environment like Studio 31, you have the freedom to try any or all of our stylists. We as a team collectively agree that it is your satisfaction that matters. Please do not feel any anxieties about changing stylists!

Referrals are the biggest compliment you can give us; we cannot thank you enough for recommending your friends and family. It is the best way for us to grow. Because it works for us, we want it to also work for you. Give the person your name and we’ll ask who sent them. We do all the work and keep track for you. Each referral you send to us earns you $10 to spend however you like.


Running late?

If, for whatever reason, you are running late, please place a courtesy call to us at (937)642-3310.   This allows our front desk to relay the message to your stylist that you are running late.  If you are 15 or more minutes late, we will kindly ask you to reschedule your appointment.

Each of our appointments are scheduled a unique amount of time to be properly performed.  When you run late, it causes our stylists to run late.  This can lead to our team running behind for our next guest.

Please allow yourself enough time to make it to your scheduled appointment on time.


Cancellation Policy

In the event that you need to cancel or reschedule an appointment, we kindly ask that you give a 48 hour notice.   If an appointment is canceled or rescheduled less than 48 hours in advance, we will ask that you pay a fee of 50% of the service you’re cancelling, before being able to reschedule a future appointment.


No Show Policy

If you are a no-call/ no-show for your scheduled appointment, you will be asked to pay 50% of the scheduled service you missed before being able to reschedule for a future date.  You will also be asked to pay a 50% deposit on all future appointments.

We realize life happens but please know that when short or no notice is given, those time slots are unable to be filled.  We ask that you please value and respect our time, as we greatly do yours!

Refund Policy

If you are ever unhappy with a service you receive here, please let us know right away.  You have 2 weeks after your service to notify us that you having trouble with your new style.  We are happy to work with you on finding another time to come in to correct or adjust what you are having trouble with.  Please be aware that not all circumstances will be eligible for a complimentary correction.

If there is a product you have purchased that you are unhappy with, we are happy to exchange it for another product or return it for an account credit within 5 days.  Outside of an account credit, we DO NOT offer cash refunds for products or services.


Gift Certificates

All gift certificates expire 2 years from the purchase date unless otherwise specified.


Children

We love families and children. However, we use chemicals, hot irons and sharp scissors – and do not want anyone to be injured while visiting Studio 31 Salons, least of all a child. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. Please leave children at home unless they have an appointment with us.


Recommendations before your updo appointment

  • Hair should be dry
  • Fine hair should be clean, coarse/thick hair should be a bit dirty (wash the night before)
  • Try not to over condition to avoid limp locks
  • Very curly hair should be blown out straight, but not flat ironed prior to service
  • Make sure ends are trimmed for a neat finish
  • Wear a button down shirt
  • Hair ornaments welcome! (pins, bows, flowers)

If you have any questions regarding our policies, please feel free to ask!