Client Satisfaction

Studio 31 Salons is dedicated to exceeding our client’s expectations in quality of services and salon experience. If you are not completely satisfied with the service that you receive, please let us know at the time of service and we will take action to correct the issue.

Your appointment is also an education – so please feel free to ask us about styling technique, products and your cut. We’re happy to answer any questions so that you can replicate your style at home!

If you don’t love the product or tool you got from us, simply let us know and we’ll be happy to recommend and exchange for another.

We gladly accept Cash, Visa, Mastercard, Discover, American Express.  Personal checks will not be accepted.

In a salon environment like Studio 31, you have the freedom to try any or all of our stylists. We as a team collectively agree that it is your satisfaction that matters. Please do not feel any anxieties about changing stylists!

Referrals are the biggest compliment you can give us; we cannot thank you enough for recommending your friends and family. It is the best way for us to grow. Because it works for us, we want it to also work for you. Give the person your name and we’ll ask who sent them. We do all the work and keep track for you. Each referral you send to us earns you $5 to spend however you like.


Appointments

Please arrive early for your appointment to ensure your services run as smoothly as possible. As much as we would like, we cannot guarantee service for late arrivals. In most cases, we will have to reschedule you or possibly abbreviate the intended services.

A $50 deposit is required to book a Brazilian Blowout.  If you are a no-show for your appointment, your deposit will be forfeited.


Cancellations

We ask that you notify us at least 24 hours in advance if you are unable to keep your appointment. In the event that a scheduled service provider is unable to work, Studio 31 Salons will do everything possible to accommodate your wishes. This could result in rescheduling the appointment for another date/time or enabling you to see another service provider. In all cases, we want to ensure that your desires are met!


Missed Appointments

Missed appointment time blocks cannot be filled without prior notice. As a courtesy to our team members and other clients waiting to be accommodated, please call ahead to reschedule or cancel an appointment.

No-Show fees or being asked to pre-pay for your appointment may be necessary if there is a history of No-Show or cancellations within 24 hours of your appointment.


Children

We love families and children. However, we use chemicals, hot irons and sharp scissors – and do not want anyone to be injured while visiting Studio 31 Salons, least of all a child. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. If you must bring your child with you to your appointment, they must be well behaved and able to sit up front by themselves.


Recommendations before your updo appointment

  • Hair should be dry
  • Fine hair should be clean, coarse/thick hair should be a bit dirty (wash the night before)
  • Try not to over condition to avoid limp locks
  • Very curly hair should be blown out straight, but not flat ironed prior to service
  • Make sure ends are trimmed for a neat finish
  • Wear a button down shirt
  • Hair ornaments welcome! (pins, bows, flowers)

If you have any questions regarding our policies, please feel free to ask!