Client Satisfaction

We encourage a positive, relaxing and rejuvenating salon experience.  Customer service is at the heart of everything we do.  All of our stylists engage in ongoing education to stay at the leading edge of technique, skill development, and industry knowledge.  Our standards are high at every level.  We accommodate the needs of our guests and development of staff by providing pricing options. 

Studio 31 Salons is dedicated to exceeding our client’s expectations in quality of services and salon experience. If you are not completely satisfied with the service that you receive, please let us know at the time of service and we will take action to correct the issue.

Your appointment is also an education – so please feel free to ask us about styling technique, products and your cut. We’re happy to answer any questions so that you can replicate your style at home!

We gladly accept Cash, Visa, Mastercard, Discover, American Express.  Personal checks will not be accepted.

In a salon environment like Studio 31, you have the freedom to try any or all of our stylists. We as a team collectively agree that it is your satisfaction that matters. Please do not feel any anxieties about changing stylists!

Referrals are the biggest compliment you can give us; we cannot thank you enough for recommending your friends and family. It is the best way for us to grow. 


Booking Appointments

Credit card information is required when booking services to reserve the appointment. This will ensure that your appointment has been reserved for you. The credit card on file will not be billed until the completion of services. Studio 31 Salons reserves the right to bill the credit card on file as outlined in the cancellation or NO-SHOW policy defined below. We recognize the time of our guests and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our stylists not only lose your business, but also the potential business of other guests who could have scheduled an appointment for the same time.


Cancellation Policy

In the event that you need to cancel or reschedule an appointment, we kindly ask that you give a 48-hour notice.  If an appointment is canceled or rescheduled less than 48 hours in advance, you will be charged a fee of 50% of the service(s) you are cancelling to the credit card information on file. This fee will be charged within 2 business days of the missed appointment. 


Running late?

If you are running late, please place a courtesy call to us at (937) 642-3310.   This allows our front desk to relay the message to your stylist that you are running late.  If you are 15 or more minutes late, we will kindly ask you to reschedule your appointment and be charged 50% of your service. However, if possible, at your stylist’s discretion, they may choose to preform an abbreviated service. Each of our appointments are scheduled a unique amount of time to be properly performed.  When you run late, it causes our stylists to run late. 

This can lead to our team running behind for our next guest. Please allow yourself enough time to make it to your scheduled appointment on time.


No Show Policy

If you are a no-call/ no-show for your scheduled appointment, you will be charged a fee of 100% of the scheduled service(s) you missed to the credit card information on file. This fee will be charged within 2 business days of the missed appointment.  We realize life happens but please know that when short or no notice is given, those time slots are unable to be filled.  We ask that you please value and respect our time, as we greatly do yours!


Refund Policy

If you are ever unhappy with a service you receive here, please let us know right away.  You have 2 weeks after your service to notify us that you having trouble with your new style.  We are happy to work with you on finding another time to come in to correct or adjust what you are having trouble with.  Please be aware that not all circumstances will be eligible for a complimentary correction.

If there is a product that you have purchased and no longer want, (as long as the product is unopened and in re-sell-able condition) we are happy to exchange it for another product or return it for an account credit within 5 salon business days. 

Outside of an account credit, we do NOT offer cash refunds for products or services.

**Due to the personal nature of beauty products, we cannot take a return if the product has been opened or used.


Credit Card Information

Please note that all credit card information retained by Studio 31 Salons is for our use and will not be shared outside the business.

****In the event of a no-call/no-show or late cancellation where the card on file is declined for any reason, payments outlined above must be made in full before future services will be rescheduled.


Gift Certificates

All gift certificates expire 2 years from the purchase date unless otherwise specified.


Children

We love families and children. However, we use chemicals, hot irons and sharp scissors – and do not want anyone to be injured while visiting Studio 31 Salons, least of all a child. Additionally, we are committed to providing a relaxing, stress-free atmosphere for all of our guests, and our staff does not provide child care services. Please leave children at home unless they have an appointment with us.


Recommendations before your updo appointment

  • Hair should be dry
  • Fine hair should be clean, coarse/thick hair should be a bit dirty (wash the night before)
  • Try not to over condition to avoid limp locks
  • Very curly hair should be blown out straight, but not flat ironed prior to service
  • Make sure ends are trimmed for a neat finish
  • Wear a button down shirt
  • Hair ornaments welcome! (pins, bows, flowers)

If you have any questions regarding our policies, please feel free to ask!